Refund Policy

1. General Policy

Purchases on ZEDX SMP through the official store (shop.zedxsmp.fun) — including ranks, crate keys, virtual items, in-game currency, and similar digital content — have no real-money cash-out value. Once delivered, sales are final except where UK law gives you rights we cannot exclude, or where we choose to help as a goodwill gesture.

Prices are in GBP as shown at Stripe Checkout. We do not publish a VAT number.

2. Immediate delivery and the 14-day cancellation right

Digital ranks and keys are usually delivered to the Minecraft account as soon as payment is confirmed.

UK Consumer Contracts Regulations 2013 normally give a 14-day cooling-off period for many distance contracts. Digital content is different once we start supplying it. Completing payment is a request for immediate delivery; the 14-day cancellation right does not apply once fulfilment has started (Consumer Rights Act 2015 / CCR 2013).

If you do not want immediate delivery, do not complete payment.

3. Non-Refundable Cases

Refunds will not be provided in the following situations, except where required by law:

• Account suspension or termination due to violations of the Terms of Service
• Loss of virtual items or currency due to gameplay, resets, updates, or balancing changes
• Accidental or mistaken purchases made by the user
• Unauthorized access resulting from user negligence (e.g. sharing account credentials)
• Real-money trading or transactions conducted outside official ZEDX SMP channels
• Change of mind after you asked for immediate delivery and fulfilment has started

4. Chargebacks and Payment Disputes

Initiating a chargeback, payment reversal, or dispute without first contacting ZEDX SMP support may result in immediate suspension or termination of the associated account and revocation of all purchased content.

ZEDX SMP reserves the right to contest chargebacks and provide relevant evidence to payment providers and financial institutions.

5. Exceptional Refunds

In exceptional circumstances, ZEDX SMP may, at its sole discretion, offer a refund or compensation. Any such decision does not establish a precedent or obligation for future cases.

6. Legal Rights

Nothing in this policy removes statutory rights you cannot waive. For UK customers that includes rights under the Consumer Rights Act 2015 if digital content is not as described, not of satisfactory quality, or not fit for purpose.

7. Contact

For refund or payment questions, email contact@zedxsmp.fun or message us on the official Discord before starting a card dispute.